Discover more in our Technical FAQs
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Compatibility & Connectivity
What smart home platforms are these devices compatible with?
What smart home platforms are these devices compatible with?
CARRO smart home devices work with the CarroHome App, Amazon Alexa, Google Assistant, and Apple Siri Shortcuts for seamless voice and remote control.
Do I need a hub or gateway to use these devices?
Do I need a hub or gateway to use these devices?
- WiFi devices connect directly to your 2.4GHz home WiFi network and do not require a hub.
- Zigbee devices require a Zigbee gateway to connect to your network. Set up the gateway first before adding Zigbee devices.
What connection types are supported?
What connection types are supported?
CARRO smart home products support WiFi, Zigbee, and Bluetooth. The CarroHome App integrates with all three for easy control.
Installation & Setup
How do I install and set up my smart device?
How do I install and set up my smart device?
- Download the CarroHome App from the App Store or Google Play.
- Power on your device and ensure it’s in pairing mode (reset the device if needed).
- Open the CarroHome App and follow the on-screen instructions to connect it to your network.
How do I connect my device to WiFi or a smart home hub?
How do I connect my device to WiFi or a smart home hub?
- WiFi devices: Connect directly to your 2.4GHz WiFi network via the CarroHome App.
- Zigbee devices: Connect to a Zigbee gateway first, then link the device through the CarroHome App.
What should I do if my device won’t connect?
What should I do if my device won’t connect?
- Ensure you are using a 2.4GHz WiFi network (not 5GHz).
- For Zigbee devices, check that the Zigbee gateway is online.
- Restart your router and try again.
- Reset the device and attempt setup again.
App & Control Methods
What app do I need to control the device?
What app do I need to control the device?
Use the CarroHome App, available on iOS and Android, to control and configure your smart home devices.
Can I control the device remotely?
Can I control the device remotely?
Yes! Once connected to the CarroHome App, you can control your device from anywhere with an internet connection.
Can multiple users control the same device?
Can multiple users control the same device?
Yes, you can share device access with family members through the CarroHome App.
Voice & Automation Features
Can I control the device with voice commands?
Can I control the device with voice commands?
Yes! CARRO smart home products support Amazon Alexa, Google Assistant, and Apple Siri Shortcuts for voice control.
How do I create automation or routines?
How do I create automation or routines?
Use the CarroHome App to set up automation based on conditions like motion detection, temperature changes, or scheduled times.
Can I schedule my devices to turn on/off automatically?
Can I schedule my devices to turn on/off automatically?
Yes, you can set timers and schedules within the CarroHome App.
Security & Privacy
Are CARRO smart home devices secure?
Are CARRO smart home devices secure?
Yes! Our devices use encrypted communication protocols to ensure security.
How is my data protected?
How is my data protected?
We implement end-to-end encryption and store user data securely in compliance with industry standards.
Can smart home devices be hacked?
Can smart home devices be hacked?
While any internet-connected device carries some risk, CARRO devices include security features like firmware updates and encrypted connections to minimize threats.
Power & Battery
Do these devices require a power source or batteries?
Do these devices require a power source or batteries?
- WiFi devices typically require a power source (plug-in).
- Zigbee sensors and certain devices operate on batteries.
How long does the batterylast, and how do I replace it?
How long does the batterylast, and how do I replace it?
Battery life varies but generally lasts 6 months to 2 years. Follow the device manual for battery replacement instructions.
Troubleshooting & Support
What should I do if my device stops working?
What should I do if my device stops working?
- Check the power source or battery.
- Restart the device and router.
- Reset the device and reconnect it via the CarroHome App.
How do I reset my smart home device?
How do I reset my smart home device?
Each CARRO device has a specific reset method—refer to the manual. Typically, holding the reset button for 5-10 seconds restores factory settings.
Who do I contact for customer support?
Who do I contact for customer support?
Our CARRO support team is available via the CarroHome App or our website.
📧 Email: cs@carrohome.com
📞 Phone: 888-253-2374